Fraud

What is an e-mail scam?
Who should I contact if I suspect suspicious activity or communication?

What is an e-mail scam?
Be Aware of E-mail Scams
Criminals are soliciting customers by E-mail in an effort to illegally obtain personal information. The e-mail address and the Web site address may appear almost identical to those of legitimate financial institutions. The email will claim that there is a problem with an account and will provide a link to a site that may look authentic. You will be asked to input personal information such as bank account numbers, PINs and a Social Security Number. These e-mails attempt to trick customers into supplying sensitive personal data. This fraudulent practice is often called "phishing" or "spoofing". Contact your real financial institution's Web site or call them directly.

IMPORTANT: If you receive an e-mail requesting personal information, you should not provide it or click on a link - even if it looks like the request comes from a legitimate Web site.

Below is a sample phishing e-mail recently sent to another bank's customers:

Subject: Found error! Please resubmit ABC Bank
Security Key: dlruzfujrkszkq45j634bs7muof

Dear Customer: During our regular update and verification of the Internet Banking Accounts, we could not verify your current information. Either your information has been changed or incomplete, as a result your access to use our services has been limited. Please update your information. To update your account information and start using our services please click on the link below: http://www.bankabc.com.

Note: Requests for information will be initiated by National Exchange Bank & Trust Business Development; this process cannot be externally requested through Customer Support.

Sincerely, ABC Bank Accounts Department.

Who should I contact if I suspect suspicious activity or communication?
Contact National Exchange Bank & Trust Customer Service immediately at your local office or at 920-921-7700 if you suspect Identity theft or fraud involving any of your National Exchange Bank & Trust accounts.

Other Important Contact Information.
Equifax
Fraud Line: 800.525.6285

Experian
Fraud Line: 888.397.3742

Trans Union
Fraud Line: 800.680.7289

Federal Trade Commission
Fraud Line: 877.IDTHEFT

Other Links:
How Not to Get Hooked
http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm

How to be a Safe Internet User
http://www.antiphishing.org/consumer_recs.html

When Bad things Happen to your Good Name
http://www.ftc.gov/bcp/edu/pubs/consumer/idtheft/idt04.shtm

Government Resources for Combating Identity Theft
http://www.idtheft.gov/

Security tips from the national security alliance
http://www.staysafeonline.info/